4G Camera Not connecting to app (frequency issues and no BLUE light)
4G Camera Not connecting to app (frequency issues and no BLUE light)
If you only have a solid red light on the camera and the blue light is not coming on, we need you to try the following things:
Step 1. Make sure the plastic has been taken off the batteries and fully charge it before using the camera. If this doesn't work, move on to step 2.
Step 2. Make sure the Simcard has data credit and the simcard works on your phone or another device. Check this by connecting to the internet (Try to watch a video on youtube). If you have only just activated your Simcard then it can take up to 24 hours to work. If this doesn't work, move on to step 3.
Step 3. We need you to check the 3G or 4G frequency band/MHz in the exact location where the camera will be mounted. Most of the 4G communicators in alarm systems and cameras do not include band 28 but we have a couple products that do. Most of our products work on almost every frequency but there are some frequencies that may be excluded and we may need to send you a different product for that frequency if you are in an area that has specific frequencies.
Follow these instructions to check the frequency in your area and network:
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